Case Study Alaskan Airlines Flight 261 - 1552 Words

On January 31, 2000, Alaskan Airlines flight 261 took off from Puerto Vallarta, Mexico on its way to Seattle-Tacoma International Airport. The flight was scheduled to have a stop along the way in San Francisco. This flight never made it to its destination, instead it crashed into the Pacific Ocean killing everyone on board; 83 lives in total. The National Transportation Safety Board determined: That the probable cause of this accident was a loss of airplane pitch control resulting from the in-flight failure of the horizontal stabilizer trim system jackscrew assembly s acme nut threads. The thread failure was caused by excessive wear resulting from Alaska Airlines insufficient lubrication of the jackscrew assembly (NTSB, 2002). The maintenance procedure for greasing the nut on the jackscrew requires the aircraft maintenance technician to grease the fitting until all the old grease flows out the other side and new grease appears. This is a very common greasing practice in the industry. When the wreckage was discovered, the jackscrews grease fitting had been found plugged with old grease, an indication that it hadn’t been recently changed. To add to this, the company s maintenance department was already under investigation by federal prosecutors who believed aircraft record falsification had been occurring: The Transportation Department s inspector general, and an outside team hired by Alaska Airlines have also conducted special investigations. In November 1999, aboutShow MoreRelatedMarketing Mistakes and Successes175322 Words   |  702 Pages1-800-CALL WILEY (225-5945). Library of Congress Cataloging in Publication Data Hartley, Robert F., 1927Marketing mistakes and successes/Robert F. Hartley. —11th ed. p. cm. Includes index. ISBN 978-0-470-16981-0 (pbk.) 1. Marketing—United States—Case studies. I. Title. HF5415.1.H37 2009 658.800973—dc22 2008040282 ISBN-13 978-0-470-16981-0 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 PREFACE Welcome to the 30th anniversary of Marketing MistakesRead MoreStrategic Human Resource Management View.Pdf Uploaded Successfully133347 Words   |  534 Pages....................................................... 614 UNIVERSAL PRACTICES VS. CONTINGENCY PERSPECTIVES...................................................... 616 EMPIRICAL EVIDENCE: THE CASE FOR UNIVERSAL BEST PRACTICES................................................... 618 EMPIRICAL EVIDENCE: THE CASE FOR THE CONTINGENCY VIEW............................................. 622 SORTING THROUGH THE EVIDENCE....................... 627 SUMMARY......................................................Read MoreFundamentals of Hrm263904 Words   |  1056 PagesStudents achieve concept mastery in a rich, structured environment that’s available 24/7 Instructors personalize and manage their course more effectively with assessment, assignments, grade tracking, and more manage time better study smarter save money From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience.  » F i n d o u t h ow t o M A K E I T YO U R S  » Read MoreHuman Resources Management150900 Words   |  604 Pagesof human resources means that they must be recruited, compensated, trained, and developed. † HR Management Challenges The environment faced by HR management is a challenging one; changes are occurring rapidly across a wide range of issues. A study by the Hudson Institute, entitled Workforce 2020, has highlighted some of the most important workforce issues.3 From that and other sources, it appears that the most prevalent challenges facing HR management are as follows: ââ€"  ââ€"  ââ€"  ââ€"  Economic andRead MoreLibrary Management204752 Words   |  820 Pages . . . . . . . . . . . . . 258 Development of a Salary Scale . . . . . . . . . . . . . . . . . . 259 Salary Increases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 Recognition and Rewards . . . . . . . . . . . . . . . . . . . . . . 261 Employee Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 12—Other Issues in Human Resource Management . . . 267 Human Resources Policies and Procedures